Privacy Policy
Effective date: September 5, 2026
This Privacy Policy explains how China Visa Depot (“China Visa Depot,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information when you visit chinavisadepot.com, contact us, submit a service request, use our forms, visit our office, or use our China visa application assistance, document review, consular submission and pickup coordination, document delivery, or related services.
China Visa Depot is a private China visa assistance service. We are not a government agency and are not affiliated with or endorsed by the Chinese Embassy, any Chinese Consulate, or another government office. Government authorities control application requirements, appointment availability, processing times, approval, issuance, visa validity, number of entries, permitted length of stay, and final decisions.
Quick Notice at Collection
We collect personal information to respond to inquiries, review your China visa needs, prepare and coordinate visa-related services, process payments, communicate about your request, improve our website, prevent fraud, and comply with legal obligations.
| Category of information | Examples | Main purposes | Sold or shared for cross-context behavioral advertising? | Retention |
|---|---|---|---|---|
| Contact information | Name, phone number, email address, mailing address | Responding to inquiries, coordinating services, and communicating about submission, pickup, or delivery | No | As long as reasonably needed for services, support, records, and legal or accounting obligations |
| Travel and service details | Travel dates, destination, purpose of travel, itinerary, urgency, requested visa category, service selection | Reviewing service options, planning deadlines, and preparing or reviewing application materials | No | As long as reasonably needed for the service and related records |
| Identity and application information | Date of birth, nationality, passport details, identification documents, application forms, photographs, previous visas, authorization letters, supporting documents | Preparing, reviewing, coordinating, or submitting the visa-related service request you authorize | No | As long as reasonably needed for the service, legal obligations, dispute prevention, and recordkeeping |
| Payment and transaction information | Service fees, payment method, billing details, transaction records, receipts | Processing payments, confirming orders, accounting, and fraud prevention | No | As required for accounting, tax, legal, and dispute-related purposes |
| Communications | Emails, calls, text messages, form submissions, notes about your request | Customer support, status updates, follow-up, quality control, and resolving issues | No | As reasonably needed for support, service history, and legal or business records |
| Website and device information | IP address, browser, device type, pages visited, referral source, cookies, analytics data | Website security, analytics, troubleshooting, and improving user experience | No | According to applicable cookie or analytics settings and business or security needs |
We do not sell or rent personal information. We do not share personal information for cross-context behavioral advertising. We do not knowingly sell or share the personal information of anyone under 16. We do not use sensitive personal information to infer characteristics about you.
In the table above, “sharing” refers to sharing personal information for cross-context behavioral advertising. It does not refer to the service-related disclosures described in the How We Share Information section below.
Information We Collect
We may collect information you provide directly, information created through your communications with us, information needed to provide our services, and limited website usage information.
Information you provide may include your name, email address, phone number, mailing address, nationality, current residence, travel dates, destination, purpose of travel, requested visa category, service selection, documents you upload or deliver, government forms, authorization letters, visa application photographs, payment details, and other information you choose to provide.
Because China visa applications may involve identity and travel records, we may collect sensitive personal information when necessary for the service you request. Depending on your application and circumstances, this may include passport numbers and copies, government identification, citizenship or nationality records, previous Chinese visas, residence or immigration-status documents, name-change records, birth certificates, parent or guardian documents, invitation letters, business records, student admission documents, proof of relationship, and other relevant supporting materials. Not every document listed is needed for every application.
We may also collect information from a family member, employer, travel coordinator, authorized representative, or another person who contacts us on your behalf and provides information for your service request.
How We Use Information
We use personal information to:
- Respond to your questions, calls, emails, messages, and form submissions.
- Review your travel dates, travel purpose, nationality, residence, document needs, and service options.
- Prepare, check, organize, or coordinate China visa applications, supporting documents, application reviews, authorized submission or pickup, and document delivery services.
- Communicate with you about deadlines, missing documents, corrections, payments, submission, pickup, delivery, and status updates.
- Communicate with Chinese embassies, consulates, visa application centers, government authorities, courier providers, shipping providers, or other relevant parties when needed for your requested service and when authorized.
- Process payments, issue receipts, manage billing, and maintain accounting records.
- Prevent fraud, protect our business and customers, troubleshoot technical issues, and secure our website and systems.
- Improve our website, forms, service pages, customer support, and operations.
- Comply with legal obligations, respond to lawful requests, enforce agreements, and resolve disputes.
How We Share Information
We may disclose personal information as needed for the purposes described in this Privacy Policy, including to:
- Government and visa-processing authorities: Chinese embassies, consulates, visa application centers, visa processors, or other relevant authorities when needed for your requested service and when authorized.
- Courier and delivery providers: Shipping, mail, courier, delivery, and logistics providers involved in handling your documents.
- Payment and financial service providers: Payment processors, banks, accounting providers, and fraud-prevention providers.
- Business service providers: Website hosting, email, phone, text messaging, analytics, customer support, document storage, security, and other providers that help us operate our business.
- Professional advisers: Attorneys, accountants, insurers, and auditors.
- Legal and regulatory recipients: Law enforcement, courts, regulators, or other parties when required by law or when we believe disclosure is necessary to protect rights, safety, security, or property.
- Business transaction parties: A successor or potential successor in connection with a merger, sale, financing, transfer, reorganization, or similar business transaction.
We do not authorize service providers to use your information for their own unrelated marketing purposes.
Payments
If you pay online, by phone, or in person, payment information may be processed by our payment provider or financial institution.
We use payment and transaction information to process authorized payments, issue receipts, manage billing, prevent fraud, and maintain accounting records. We do not intend to store full credit or debit card numbers after payment processing unless required for a specific authorized transaction or lawful recordkeeping need.
Text Messages, Phone Calls, and Email
If you provide your phone number or email address, we may contact you about your inquiry or service request, including time-sensitive China visa matters, application corrections, missing documents, payment, submission, pickup, delivery, or follow-up.
You may ask us to stop marketing messages at any time. Transactional or service-related communications may still be necessary to complete or manage an active request, subject to applicable law and your communication preferences.
If SMS messaging is used, message and data rates may apply. You may opt out of text messages by replying STOP or by contacting us. We do not share mobile opt-in consent or text messaging information with third parties for their independent marketing.
Cookies and Website Analytics
Our website may use cookies, pixels, log files, analytics tools, and similar technologies to help the site work, remember preferences, understand traffic, measure page performance, prevent abuse, and improve our services. Cookies are small files stored on your device.
You can usually set your browser to refuse cookies or alert you when cookies are being sent. Some website features may not work properly if cookies are disabled.
Some third-party tools may collect information about your online activity over time and across different websites. We do not control third-party browser settings, analytics tools, or advertising platforms. You can manage many tracking preferences through your browser, device settings, available cookie controls, or opt-out tools offered by the relevant third party.
Do Not Track and Global Privacy Controls
Some browsers offer “Do Not Track” signals. Our website may not respond to all Do Not Track signals.
Where required by applicable law, we will honor recognized opt-out preference signals, such as Global Privacy Control, as requests to opt out of the sale or sharing of personal information. You may also contact us directly to make a privacy request.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, misuse, loss, or alteration. These safeguards may include secure website connections, access controls, limited internal access, service provider controls, and secure handling practices for sensitive documents.
No website, email, phone, storage system, or transmission method is completely secure.
Before sending passport copies, identity documents, visa application records, or payment information, contact us to confirm the appropriate submission method. Do not assume that ordinary email, text messaging, or a general contact form is an approved channel for sensitive documents.
Retention
We keep personal information for as long as reasonably necessary to provide services, complete transactions, maintain records, comply with legal, accounting, tax, and regulatory obligations, prevent fraud, resolve disputes, enforce agreements, and support business operations.
Retention periods vary depending on the type of information, the service provided, and applicable recordkeeping requirements. We may retain some information for a longer period when required or permitted by law.
When personal information is no longer needed for these purposes, we will delete or de-identify it in accordance with our recordkeeping practices and legal obligations.
Your Choices and Privacy Requests
You may contact us to:
- Ask what personal information we have about you.
- Request correction of inaccurate information.
- Request deletion of personal information, subject to applicable legal, security, and recordkeeping exceptions.
- Opt out of future marketing communications.
- Ask questions or raise concerns about our privacy practices.
To make a request, email Chinavisadepot@gmail.com, call (323) 473-7704, or use our Contact Us page.
For requests that require identity verification, we may ask for your name, contact information, service request details, or other information reasonably needed to confirm that the request is yours.
You may use an authorized agent to make a request where applicable law allows it. Where permitted, we may require proof that the agent is authorized to act for you and may also ask you to verify your identity directly with us.
California Privacy Rights
California privacy laws may provide California residents with specific rights, depending on the law that applies to the business and the information involved. These rights may include the right to know or access personal information, request deletion, request correction, opt out of sale or sharing, limit certain uses and disclosures of sensitive personal information, and not be discriminated against for exercising privacy rights.
We do not sell personal information or share personal information for cross-context behavioral advertising. We use sensitive personal information only for purposes reasonably necessary to provide requested services, protect security, prevent fraud, maintain quality, comply with law, and other purposes permitted by applicable law.
We will not deny service, charge a different price, or provide a different level of service because you exercise a privacy right. However, if information is necessary to provide China visa assistance, document review, authorized submission or pickup, courier, payment, delivery, or customer support services, we may not be able to complete that service without it.
Children’s Information
Our website and services are not directed to children under 13.
We may collect information about a minor when a parent, guardian, or authorized adult provides it for a China visa application or related service. This may include identity documents, application information, photographs, proof of relationship, and parent or guardian authorization materials relevant to the request.
If you believe a child provided personal information without appropriate authorization, contact us so we can review the issue.
Third-Party Links
Our website may link to Chinese embassy or consulate websites, official visa application platforms, government forms, payment providers, shipping providers, or other third-party websites.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. Review their privacy policies before providing information to them.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and post the revised policy on our website.
When appropriate, we may also notify you by email, text message, website notice, or another reasonable method.
Contact Us
If you have questions, concerns, or requests about this Privacy Policy or our privacy practices, contact us:
China Visa Depot
Website: chinavisadepot.com
Email: Chinavisadepot@gmail.com
Phone: (323) 473-7704
Mailing address: 145 South Fairfax Ave, Suite 353, Los Angeles, CA 90036
Contact page: Contact China Visa Depot
